Shipping policy

Processing

Processing takes 3-4 Business days for your order to be shipped out. Processing occurs Monday-Thursday. (If you order on Friday your order will be processed on the next business day which is Monday.) 

Orders are not processed on weekends or holidays.  All orders ship out within 24 hours after processing. However, during sales/promotions/ holidays, shipping time may take a little longer.

For Hidden Gems is not responsible for late shipments due to holidays, natural disasters, weather delays, or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. For Hidden Gems is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters.

 

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.