Refund policy

Return Policy 

We are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order. Returns and exchanges on hair extensions that have not been opened, worn or tampered with please contact us at support@forhiddengems.com

You must contact us first before refunding your package at support@forhiddengems.com during the seven (7) day return period. All For Hidden Gems Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the For Hidden Gems package was open.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.   

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@forhiddengems.com